Rostr Agency
Last Updated: 11/03/26
This Master Service Agreement ("Agreement") governs all services provided by Rostr Agency ("Rostr", "Agency", "Provider", "We", "Us") to any individual, business, or organization ("Client", "You").
By signing a proposal, making payment, or requesting services from the Agency, the Client agrees to these Terms.
Rostr Agency provides digital services including but not limited to:
All services will be performed according to the scope outlined in the project proposal or written communication between the Agency and the Client.
The scope of work is strictly limited to what is defined in the agreed proposal.
Any additional requests outside the defined scope shall be considered scope expansion and may require:
The Agency is not obligated to perform work outside the agreed scope.
Projects may follow a milestone or phased payment structure. Unless stated otherwise:
The Agency reserves the right to pause work if payments are delayed.
For clients located within India, payments must be completed via UPI (Unified Payments Interface) unless an alternative method is explicitly approved.
Accepted UPI methods include: UPI ID transfer, UPI QR payments.
For international clients, payments must be made using services designated by the Agency including but not limited to: Stripe, PayPal, BuyMeACoffee, International bank transfer, Other services determined by the Agency.
All payment processing fees or currency conversion charges are the responsibility of the Client.
Invoices must be paid within the specified timeframe. If payment is not received:
The Agency reserves the right to: suspend project work, delay delivery, revoke access to delivered assets, disable deployed services, terminate the agreement.
A late fee of up to 10% per week may be applied at the Agency's discretion.
If the Client initiates a chargeback, payment dispute, or reversal through a bank or payment processor after receiving services:
The Agency reserves the right to: immediately terminate the agreement, revoke licenses granted to the Client, disable or remove delivered website files or services, pursue recovery of damages.
Chargebacks will be treated as breach of contract.
All work produced by the Agency remains the property of Rostr Agency until full payment has been received.
Once payment is completed, the Client receives a non-exclusive license to use the website for business purposes.
The Agency retains ownership of: frameworks, reusable code, internal development tools, structural systems, templates, design methodologies.
The Client understands that digital products may incorporate reusable components.
The Agency reserves the unrestricted right to reuse, modify, repurpose, license, or deploy similar design structures, frameworks, code bases, layouts, or systems in future projects for other clients.
No exclusivity is granted unless explicitly stated in a separate written agreement.
The Client acknowledges that the Agency may reproduce, adapt, rebrand, or distribute similar website systems or designs to other businesses without restriction.
If the Client fails to respond, provide required content, or communicate for 14 consecutive days, the project may be considered abandoned.
In such cases: the project may be paused or closed, payments made are non-refundable, restarting the project may require additional fees.
Upon delivery of the website or project: The Client has 7 days to review the deliverables and request reasonable revisions. If no response is received within this time, the project will be considered accepted and completed.
Unless otherwise agreed in writing, the Agency provides 7 days of complimentary support after delivery.
This support may include: minor bug fixes, deployment troubleshooting, small adjustments.
After this period, ongoing support or maintenance requires a separate paid agreement.
The Agency builds websites using industry standard practices but cannot guarantee complete protection against cyber threats.
The Client acknowledges that website security can be affected by many factors including: hosting environment, third-party plugins, external integrations, server configuration, user management.
After the support period ends, the Agency shall not be responsible for: hacking incidents, malware attacks, server downtime, website crashes, data breaches, hosting provider failures.
The Client agrees that no legal claims, lawsuits, or financial liability shall be imposed on the Agency for such events once the initial support period has ended.
Websites may depend on third-party platforms including: hosting providers, payment gateways, plugins, APIs, analytics tools.
The Agency has no control over these services and does not guarantee their uptime, availability, or security. Any issues caused by third-party providers are outside the Agency's responsibility.
Under no circumstances shall the Agency be liable for: loss of profits, business interruption, lost data, reputational damage, indirect or consequential damages.
Total liability, if any, shall not exceed the amount paid by the Client for the services.
The Client is solely responsible for ensuring that all content provided to the Agency does not violate: copyright laws, trademark laws, intellectual property rights, local regulations.
The Agency shall not be liable for legal issues resulting from Client-provided materials.
The Agency may terminate the agreement if: payments are not made, the Client violates these Terms, the Client behaves abusively or unprofessionally.
Upon termination: all work remains property of the Agency, no refunds will be issued.
Both parties agree to maintain confidentiality of sensitive information shared during the project. This clause survives termination of the agreement.
The Agency reserves the right to display completed projects in: portfolio, marketing materials, case studies, social media unless a separate confidentiality agreement prohibits it.
The Agency shall not be liable for delays caused by events beyond reasonable control including: natural disasters, infrastructure failures, internet outages, governmental actions.
This agreement shall be governed by the laws of India. Any disputes shall be resolved under the jurisdiction of courts located in India.
This document represents the entire agreement between the Client and the Agency. Any modifications must be made in writing and agreed by both parties.
SIGNATURES
Agency
Rostr Agency
https://rostr.org